Frequently asked questions

Get answers to frequently asked questions about the tours, pick-up, payments, tickets, transfers, and others services at Visiting-Cracow.Com

How is the transport FROM the airport organized?

You send us information about your arrival (date, your name, flight/train number, number of people).

We monitor your flight or your train with a mobile app.

Our driver will wait for you in the arrival zone or on the platform with a sign with the name you sent us

We pick you up at the airport (Krakow Balice oraz Katowice Pyrzowice) and drive you to the designated address in Cracow.

How is the transport TO the airport organized?”

You send us information about your departure (date, your name, time of departure, number of people and the address at which we are to pick you up).

Our driver will come for you 2 hours before the planned departure of the plane.

Does the location of pickup point/destination affect the price?”

No, the price is always the same regardless of the distance travelled.

„What cars are used in transport?”

Groups of 1-4 people are transported in a station wagon or a mini-van or van.

Groups of 5-8 people are transported in a van.

Groups of 8-20 people are transported in a minibus.

For groups of over 20 people we provide a bus.

„Does the driver/coordinator speak English?”

Yes – at least at a basic level

How was the route in the „bicycle„ package planned?”

The route was designed in such a way so as to reduce distance travelled uphill to the minimum.

The bicycle package is intended to be a pleasant ride.

Your personal guide will talk about each location, give historical background and tell some interesting anecdotes.

Will a guide accompany us in packages?

Our driver/coordinator that comes for you to the hotel/apartment will have your tickets.

We can offer audio guides that will make sightseeing easier. Some locations have their own guides who show You arount the facility.

The driver will each time lead you to the entrance, help purchase audio guides or locat guide and ensure that you are inside.

After you finish your tour the driver will wait for you in an agreed upon place.

„How to book a package?”

Please send us a message through the „AVAILABLE CHECKING” form and enter all the information, as well as a return e-mail address.

We will check the availability of the date of your choice and respond to your message within 48 hours.

In our offer we will include the timetable and prices. If you accept the offer, your reservation will be completed.

„How do I pay?”

There are two options: either through PayPal system or in cash (or credit card) on the day of the trip – at our driver/coordinator.

By confirming the reservation through PayPal you receive a discount.

Please have a printed out transfer confirmation on you.

„Is it possible to pay in euro?”

Yes – you can pay in Euro or in Polish złoty.

„Can the price change during the trip?”

Absolutely not. The price in our e-mail offer is final and cannot be changed.

We are strongly against additional payments and hidden costs.

We respect our clients.

Do you provide car seats and beds for children?”

Yes – during transport to/from the airport and/or transport between locations our driver will have car seats for children. Let us know in advance that the seat will be needed.

If you rent an apartment through us we will also provide beds for children. You simply have to check this option in the message to us.

„Does your company have insurance?”

Yes, our company has liability insurance. Additionally, all our vehicles have liability insurance and personal accident (NW) insurance.

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